Friday & Saturday, August 14 & 15, 2020 in Pittsburgh

Frequently Asked Questions

Day-of details

Where is a map?

Heartifacts’ venue is a small facility and most of the conference occurs in a single room. If you’d still like a map, let us know in #heartifacts and we’ll put one together.

What meals are provided at the conference?

In order to keep ticket costs low, we do not provide meals to attendees.

The schedule is intentionally light for two hours during lunch time so attendees can take breaks as it fits their personal schedule and we can avoid overwhelming local restaurants.

Will sessions be recorded?

Some talks will be recorded; those will posted to Code & Supply’s YouTube channel as they are edited in the weeks after the conference.

Interested in widening the breadth of talks recorded? We have a video recording sponsorship meant just for this.

Is Internet provided?

We encourage attendees to get the most out of their conference experience by devoting their attention to the sessions, fellow attendees, sponsors, and the conference environment. We discourage general Internet use.

That said, WiFi will be available, but should not be relied on. Thousands of devices in a small area makes for very congested airwaves.

Attendees who are on-call or otherwise need Internet should rely on their own hotspot or mobile device tether. Use of wired tethering ( iOS | Android) is strongly advised in order to free up spectrum for those who do not follow this advice.

Organizers have found that cellular LTE service works decently in most conference venues in Pittsburgh.

There is WiFi in some areas along Penn Ave and many restaurants in the Cultural District have WiFi, as well. PittMesh does not yet have a presence downtown.

What time will the conference end on the last day?

The final session is scheduled to end around 5:00 pm.

What are you doing to reduce the likelihood of transmission of illnesses at the event?

See our Health and Safety guide for information about our approach to encouraging good conference hygiene in pursuit of keeping people from transmitting illnesses while at our event.

Ticket purchase and transfer

Can I share my ticket if I cannot attend all days?

No, tickets are not shareable.

How can I transfer (or cancel) my ticket?

Unfortunately, all sales are final in accordance with our refund policy, except for COVID-19 coronavirus-related problems.

We want your ticket to go to good use and support transfers to a new ticketholder, including the C&S Scholarship Fund.

You can transfer your ticket by visiting your Code & Supply profile and clicking the “Reassign Tickets” feature once you’re logged in.

Can I donate my unusable ticket to an attendee in need?

Yes! The Code & Supply Scholarship Fund is a separate organization that manages conference scholarships, including those for this conference.

Here you will find instructions how to easily donate your ticket to the pool.

This donation will be tax-deductible in the amount that you paid for the ticket.

Are there any group discounts?

In order to make our event accessible, we’ve already tried to make ticket prices as low as possible. We do offer 10% discount for group orders.

We very generous with our sponsorship packages in terms of complimentary tickets and offer 20% discount to sponsors.

Can you facilitate group orders?

We can make it easier for certain larger orders of tickets. If you

  • would like to purchase more than $2,000 in tickets at one time
  • can be invoiced for the order
  • can pay the invoice via check, wire, or other non-credit method on NET 15 terms

Contact our support team for more information.

Can I earn professional development or continuing education hours for attending?

Yes. We include a certificate of attendance for our Professional ticket holders. This certificate will be issued to you upon request after the event. Simply email our support team after the event.

For educators, we offer certification of hours that meets ACT 48 requirements. See our ACT 48 page for more information.

Attendee credentials and shipments

How are attendees identified?

All attendees wear wristbands colored according to their ticket package. These wristbands sport a memory chip that enables you to enter the event.

Wristbands will be mailed to attendees who order tickets until four weeks before the event.

When will I get my wristband box?

We working hard to ship a box to everyone with a U.S. address who purchased a ticket prior to four weeks before the event. If you purchased a ticket before four weeks before the event and are shipping to a US address, contact our support team.

You will receive a notification when yours has shipped.

Registrants who purchased their box after the four week mark may receive theirs prior to the event. The last shipment will go out the week after. We’ll notify you if we were not able to ship your box so that you know not to expect it and to pick it up at the event.

All registrants living outside the U.S. will pick up theirs at the event.

Where can I use my wristband?

Our wristbands are similar to those found at festivals and amusement parks. Our Wristbands are scanned:

  • at the main “check-in” entryway to the conference

If you allow a sponsor to scan your wristband, your name and contact information may be shared with them. You control what you share with sponsors. What you share is determined by what you have opted-in to share via your event profile settings. To change what you share, click on your name, and change the “Share biographical info” dropdown to your preference. Sponsors will receive your contact information – if you’ve allowed it – after the event concludes. This double opt-in system gives you control: your opt-in privacy setting and your affirmative consent for a scan.

Do I need to wear my wristband during the whole conference?

Your wristband must be worn on your wrist on the first day of the conference. Let us know at check-in if something prevents you from doing this.

After the first day of the conference, you may cut off your

  • red/pink/purple GA wristband
  • orange booth-only wristband
  • blue Pro wristband
  • green speaker wristband

but we ask that in the following days, you display it somewhere visible where you do not mind being scanned when entering the conference. We will provide safety pins on-site so you can pin the badge to your lapel, sleeve, or another visible location where you feel comfortable wearing it and having a scanner held to it with your affirmative consent.

Caveat: Once a

  • blue Pro wristband
  • green speaker wristband

has been cut, it may no longer be used to access perks such as free coffee and breakfast. You can get a replacement wristband for $10 at the help desk if you bring the old one back. Note that we have limited replacements available. The replacement fee may be waived in certain cases.

Please note that security may ask to see wristband your if they do not see it in plain sight. This is nothing personal; it’s simply security doing their job.

What data is is stored on the wristband and how is wristband scan data used?

Please see the Use of electronic event access tools for attendee credentials section of the C&S privacy policy.